# Penang International Dental > Citation bundle for Penang International Dental on The Treatment Registry. > URL: https://thetreatmentregistry.com/clinics/penang-dental-surgery > Bundle URL: https://thetreatmentregistry.com/api/citations/clinics/penang-dental-surgery - City: George Town - Country: malaysia - Type: clinic - Founded: 2011 - Website: https://www.penangdental.com - Verification status: partial - Verification tier: 2 - Last verified: 2024-03-28 - Next review due: 2025-03-28 ## Summary A dental clinic in Georgetown, Penang offering implants and cosmetic dentistry to international patients, particularly from Australia and the Middle East. All dentists are registered with the Malaysian Dental Council. The clinic publishes a comprehensive price list. ## Detail Penang International Dental is a dental clinic established in 2011 in George Town, the capital of Penang state and a UNESCO World Heritage city on Malaysia's north-west coast. The clinic operates with approximately 14 staff and focuses on restorative and cosmetic dentistry, with dental implant placement and porcelain veneer fabrication as its primary treatment areas for international patients. All dentists practising at the clinic are registered with the Malaysian Dental Council, the statutory regulatory body for dental practitioners in Malaysia. George Town is an established destination for dental tourism, drawing patients particularly from Australia, where dental costs are significantly higher, and from the Middle East and Singapore. The clinic's published price list provides transparency on implant system options, veneer material grades, and associated laboratory fees, enabling prospective patients to make cost assessments prior to travelling. With 14 staff, the clinic operates on a scale that allows close co-ordination between clinical and administrative teams. English is the primary language of patient communication, reflecting the predominantly international composition of its patient base. Pre-treatment digital consultation by email or video is available for patients planning to travel specifically for dental work. Clinical equipment includes digital panoramic X-ray imaging and intraoral scanning for prosthetic planning. Implant components are sourced from established European and Korean manufacturers. The clinic provides patients with an implant record document on completion of treatment, noting the brand, system, and specifications of components placed. ## Accreditations held - **Malaysian Dental Council** [verified on 2024-03-28] — https://mdc.moh.gov.my ## FAQs ### How can I confirm that Penang International Dental's practitioners hold valid Malaysian licences? All dentists at Penang International Dental are registered with the Malaysian Dental Council (MDC), the statutory body regulating dentistry in Malaysia under the Dental Act 1971. The MDC operates as a unit under the Ministry of Health and maintains a register of practising dentists that can be searched at mdc.moh.gov.my. Patients may request the name and MDC registration number of their treating dentist and verify the registration status independently before commencing treatment. Registration with the MDC confirms that the dentist holds a recognised dental qualification and meets the Council's continuing professional development requirements. ### What accreditation or quality certification does the clinic hold? Penang International Dental holds registration with the Malaysian Dental Council (mdc.moh.gov.my), which is the primary regulatory credential for dental practices in Malaysia. The clinic does not hold MSQH (Malaysian Society for Quality in Health) accreditation, which is primarily applicable to hospitals. Operating standards for dental clinics in Malaysia are also governed by the Ministry of Health's Private Healthcare Facilities and Services Act requirements, enforced through state health department inspections. Patients seeking further assurance on clinical standards may request to see the clinic's facility operating licence. ### What sedation options are available for patients who are anxious about dental procedures? For patients who prefer sedation beyond local anaesthesia, Penang International Dental can arrange intravenous conscious sedation for suitable candidates. Sedation is administered under the supervision of a qualified dentist with sedation training or with the involvement of an anaesthetic practitioner, depending on the level required. Patients with significant dental anxiety, complex medical histories, or those undergoing multiple extractions in a single session may be assessed for sedation eligibility during pre-treatment consultation. General anaesthesia for dental procedures is referred to a hospital setting. Patients should disclose all current medications and medical conditions during pre-treatment assessment. ### What happens if an implant fails or requires revision after I return home to Australia or elsewhere? Penang International Dental provides patients with written implant documentation on completion of treatment, including the implant brand, system, and component specifications. In the event of implant failure, this documentation allows a treating dentist in the patient's home country to identify the correct components for any remedial work. The clinic's revision policy for osseointegration failures within the guarantee period requires the patient to return to Penang for assessment. Remote review of submitted X-rays and photographs is available for preliminary assessment. Patients are advised to identify a local dentist familiar with the implant system used before travelling. ### What is the clinic's revision policy for veneer work or implant prosthetics? Penang International Dental provides a written guarantee covering implant components and prosthetic restorations, with terms specific to each element. Porcelain veneer fractures or debonding within the guarantee period that are not attributable to patient trauma or non-compliance with aftercare guidance are generally remedied without additional laboratory fee. Implant component failures within the manufacturer's warranty period are addressed under the manufacturer's terms in conjunction with the clinic. Guarantee periods vary by material and component; patients should obtain the written guarantee document before completing payment. Remote adjustment or minor polishing of veneers may require a return visit. ### What does the clinic's price list cover, and are there additional costs to anticipate? Penang International Dental publishes a comprehensive price list covering implant placement fees by system, crown and bridge materials, veneer specification and number, and bone grafting as a separately listed item. Costs that may be additional to the published list include CT cone beam scanning where required for complex implant planning, pre-treatment extractions, periodontal treatment where required before implant placement, and sedation. Patients should request a written treatment plan with itemised costs before confirming travel. Price ranges on the clinic's site reflect variation by material grade and case complexity, not a single fixed fee per procedure. ### What deposit is required, and what are the refund terms? A booking deposit is required at the time of scheduling for international patients at Penang International Dental. The deposit amount typically covers laboratory fees for items that will be commissioned in advance of the patient's arrival, such as temporary crowns or diagnostic wax-ups. Refund eligibility depends on the notice period given and whether laboratory work has already commenced. Cancellations made with more than fourteen days' notice before the scheduled appointment date are generally eligible for a full deposit refund where no laboratory work has been started. Patients should request deposit and cancellation terms in writing at the time of booking. ### How does the clinic support patients travelling from Australia or the Middle East? Penang International Dental's international patient base includes visitors from Australia, Singapore, and the Middle East, reflecting George Town's position as an established dental tourism destination. English is the primary patient-communication language. The clinic assists patients with accommodation recommendations in the George Town area, treatment scheduling to fit within a defined visit duration, and referrals to transport options from Penang International Airport. For Australian patients, the clinic can provide documentation for health fund claims where applicable under Australian Overseas Health Cover policies, though patients should confirm eligibility with their fund before travelling. ### What language support is available during consultations and treatment? English is the principal language of clinical consultation at Penang International Dental, consistent with George Town's multilingual character and the clinic's internationally oriented patient base. Written treatment plans, consent documentation, and post-treatment instructions are provided in English. For patients whose first language is Mandarin or Malay, the clinic's staff can accommodate consultations in those languages. Arabic interpretation is not provided in-house; patients from Arabic-speaking regions should confirm language arrangements when booking. Clinical documentation for submission to home-country insurers or dental boards is prepared in English. ### What should I expect on the day of treatment, and what happens if I need to cancel at short notice? On the day of treatment, patients undergo a brief pre-procedure check, local anaesthesia administration, and the scheduled clinical work. For multi-appointment plans such as implant placement followed later by crown fitting, the day-of experience differs for each visit. Day-of cancellations due to illness should be notified to the clinic as early as possible. Where laboratory items such as temporaries or custom components have been prepared specifically for the patient, the cost of these materials may be charged against the deposit regardless of when cancellation occurs. The clinic can generally reschedule cancelled appointments within the same trip if the patient's travel dates allow.