Fortis Memorial Research Institute

JCI (Joint Commission International) accreditation can be verified directly through the accredited-organisations directory at jointcommissioninternational.org. NABH (National Accreditation Board for Hospitals & Healthcare Providers) accreditation can be checked at nabh.co/accredited-hospitals.aspx. Both accreditations for Fortis Memorial Research Institute were independently confirmed against those primary sources on 2024-03-05. Accreditations are time-limited and subject to periodic re-survey, so patients are encouraged to check current status at those sources before travel. Accreditation confirms that defined quality management and patient safety systems were in place at the time of assessment; it does not guarantee individual clinical outcomes.

All medical practitioners in India must be registered with the National Medical Commission (NMC), the statutory regulatory body established under the National Medical Commission Act 2019. Practitioners can be looked up by name or registration number via the NMC's public register at nmc.org.in. Patients are encouraged to request their surgeon's full name and NMC registration number in advance of treatment and to cross-reference it themselves. State medical councils (in this case, the Haryana Medical Council) also hold registers that can be queried independently.

MCh (Magister Chirurgiae) is a super-specialty surgical qualification awarded by Indian universities and the National Board of Examinations after completion of a three-year residency following an MS degree. DM (Doctorate of Medicine) is the equivalent for medical super-specialties such as cardiology or gastroenterology. Both represent the highest level of specialist training in the Indian system. Patients seeking confirmation of a surgeon's MCh or DM qualification should request to see the certificate and, where possible, cross-reference with the issuing university or the National Board of Examinations (natboard.edu.in).

Anaesthetists practising in India hold at minimum an MD (Anaesthesiology) degree, which is a three-year postgraduate qualification following an MBBS. Some anaesthetists also hold a DA (Diploma in Anaesthesia) or an additional DNB (Diplomate of National Board) in anaesthesiology. As with all practitioners, their registration can be confirmed through the National Medical Commission register at nmc.org.in. For complex cardiac and orthopaedic procedures, the anaesthetic team typically includes both a consultant anaesthetist and a resident, with the consultant responsible for induction, maintenance, and recovery phases.

Fortis Memorial Research Institute is a tertiary-care facility with on-site intensive care units, cardiac care units, and 24-hour emergency services, meaning most post-operative complications can be managed within the same hospital. The facility does not typically need to transfer patients to another centre for standard complications. For extremely rare cases requiring specialist intervention not available at the facility, formal transfer protocols are in place to other tertiary centres within the NCR Delhi region. Patients should ask the hospital's international patient coordinator to document the specific escalation pathway in writing before their procedure.

Fortis Memorial does not publish a standardised revision policy for international patients on its website. Patients should request the hospital's written policy on remedial treatment, including who is responsible for costs in the event that a complication is attributable to surgical technique or a device failure, before committing to travel. This should be addressed directly with the international patient services department and confirmed in writing. Patients are also advised to check that their travel insurance policy covers complications arising from elective procedures abroad.

Fortis Memorial does not publish procedure prices publicly. Cost estimates are provided on request through the international patient services department and are typically itemised to include surgeon fees, anaesthetist fees, operating theatre charges, hospital bed charges, and pharmacy costs. Patients should ask for a written estimate that separates these components and confirms which items are fixed versus variable. Additional costs such as pre-operative investigations, post-discharge medications, physiotherapy sessions, and airport transfers are often listed separately. Obtaining a written breakdown protects against unexpected charges at the point of discharge.

Fortis Memorial typically requires a deposit before confirming a surgical date for international patients. The specific deposit amount and refund policy vary by procedure and are communicated by the international patient services department during the booking process. Patients should request the cancellation and refund policy in writing, including the conditions under which a deposit is forfeited and the timeframe within which a refund would be processed. Refund policies for day-of-surgery cancellations — which may occur due to a patient's changed medical condition — should be explicitly addressed in the written agreement.

Fortis Memorial's international patient services department typically assigns a patient coordinator who manages pre-operative communication and can continue to support follow-up queries after discharge. Video consultations with the operating surgeon can be arranged for wound reviews and post-operative assessments. Patients are advised to identify a physician in their home country who can conduct any physical follow-up, such as stitch removal, wound checks, or physiotherapy, and to share their discharge summary with that practitioner before leaving India. The hospital does not maintain formal partnerships with clinics in specific overseas countries.

The international patient services department at Fortis Memorial operates in English and can arrange interpretation in several additional languages, including Arabic and Russian, through in-house or contracted interpreters. If surgery is cancelled on the day of the procedure — for example, because a pre-operative investigation reveals a contraindication — the clinical team documents the reason and the patient's coordinator works to either reschedule or arrange a discharge. Day-of-cancellation refund entitlements depend on the terms agreed at booking; patients should confirm this position in writing with the international patient services department before travelling.