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THE TREATMENT REGISTRY
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Flags

A flag is a documented, sourced concern about a specific factual claim. Flags are orthogonal to verification tier — a Tier-2 clinic can be flagged, and a flag can be raised or resolved without changing the tier. We never remove a flagged record; we preserve the history.

Flag types

accreditation-unverified
The clinic claims an accreditation that we cannot find on the issuing body’s public register. We open the flag, log the search performed, and offer the clinic a right of reply.
accreditation-expired
The accreditation appears on the issuer’s register but the validity date has passed.
dissolved-and-reregistered
The corporate entity was dissolved and a new entity registered at the same address with similar branding — a documented liability-reset pattern. We log dates, registry filings, and offer the clinic a right of reply.
review-bombing
Statistical anomalies in the clinic’s public review record consistent with paid review activity: clusters of 5-star reviews from accounts with no other review history; identical or near-identical wording across multiple reviews; sudden ratings shifts uncorrelated with operational change. Methodology in src/lib/community.ts.
surgeon-credential-disputed
The clinic publicly attributes a procedure to a named surgeon whose registration we cannot confirm on the relevant council’s register. We open the flag and attempt to contact the clinic for clarification before publishing.
consent-clause-unenforceable
The clinic’s standard consent contract contains a clause we believe is unenforceable in the patient’s likely home jurisdiction (e.g. blanket negligence waiver for UK patients). Reviewed by qualified counsel before flag is raised.

Lifecycle

  • open — concern documented; clinic informed; right of reply offered.
  • resolved — the underlying concern has been addressed. The flag remains in the record with the resolution narrative.
  • withdrawn — the concern was raised in error; we publish the correction.

Right of reply

Every flag offers the clinic a right of reply, which we publish verbatim alongside the flag. We do not redact factually incorrect replies; we leave the reply visible and add an editor’s note explaining what is incorrect.