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Patient journey

regulator · Poland

Patient Rights Ombudsman (Rzecznik Praw Pacjenta, RPP)

The Patient Rights Ombudsman (Rzecznik Praw Pacjenta) is a central Polish government authority protecting patients' rights. It operates a free, round-the-clock Patient Information Telephone (Telefoniczna Informacja Pacjenta) and handles patient complaints and petitions.

Scope of authority

Protection of individual and collective patient rights and intake/handling of patient complaints in Poland. It is not a licensing authority and does not register physicians or facilities.

Complaint pathway

https://www.gov.pl/web/rpp — free Patient Information Telephone: "Telefoniczna Informacja Pacjenta", number 800 190 590, available "całodobowo - przez 7 dni w tygodniu".

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